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Experience:
Greg Small gained his consulting experience
while working for Xerox Corporation. He has spent over 25 years consulting in the areas of quality and
organizational development. He worked with the Xerox Total Quality Management strategy
team, which eventually led to Xerox being honored with the Malcolm Baldrige National
Quality Award.
He also helped design and implement the Xerox strategy for self-directed
work teams for the U.S. Service Organization, with 18,000 employees and 3,000 work teams.
Greg has been a frequent speaker at conferences, including the Clemson University
Benchmarking High Performance Teams, San Francisco Bay Area Human Resource Executives,
American Management Association yearly convention, American Society for Training and
Development yearly convention and the Hunter Conference on Quality.
Greg also consults
globally, having worked with organizations in the U.S., Canada, Taiwan,
Norway and Russia. He
spent 2 years teaching self-directed work teams in California at the University of The
Pacific, which enhanced his own experience as well as those he taught.
Last year (2007) Greg worked with Business
Consultants Network, a consulting firm headquartered in Japan. He lead
their efforts to respond to an RFP for the State of California
Department of Corrections & Rehabilitation. He met with the client, did
the management interviews and compiled all the preliminary data. He also
presented the findings from the current state assessment back to the
executive team. He lead the team responsible for writing the contract
verbiage. The first phase of the contract was to change the way medical
services provided 24/7/365 care to the inmate population at San Quentin. |