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A
firm belief in the honesty, reliability, and integrity of another person. |
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| T-R-U-S-T. It’s the
single most important contributor to the maintenance of human
relationships. And for a business, it can, quite simply, mean the
difference between success and failure.
Tom
Peters, The Pursuit of WOW |
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Trust
makes work easier, because it forms the basis for greater openness between
both individuals and departments.
James M. Kouzes & Barry Z. Posner, The
Leadership Challenge |
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| Trust is the pathway
to open communication; its absence can undermine a team’s effectiveness.
Richard
S. Wellins & William C. Byham, Empowered Teams |
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| Where relations
between managers and employees are open and cooperative, empowerment has
developed rapidly. Where relations lack trust, empowerment has stalled
Richard
S. Wellins & William C. Byham, Inside Teams |
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| Trust comes out of
the experience of pursuing what is true. What is true lies within each of
us.
Peter
Block, Stewardship |
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Relationship |
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TRUST |
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Demonstrate
personal
competence
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Be
open with
your
thoughts
and
feelings
|
Respect
the
opinions
of
others
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Do what you
said
you’d do
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Ensure
commitments
are
clearly
understood
-
If you must
change
a
commitment,
communicate
that
change
immediately,
apologize
if
appropriate
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Perform your
job
to the best
of
your ability
-
Solicit
feedback
to
help
identify
areas
you can
improve
-
Continually
strive
to
improve
yourself
and
your
environment
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This basically
means
telling
people
what
you
think
clearly
and
concisely
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No Hidden
agendas
-
“You judge
yourself
by
your
intentions,
others
judge
you
by your
actions”
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Ask
questions
-
Pay attention
-
Actively
listen
-
Summarize
and/or
paraphrase
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Seek the
opinions
of
others
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Act on the ideas
of others
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